So we all got new cell phone numbers, because we’re moving. I don’t know how it was for you (if you’ve ever had to change), and I can only speak for AT&T Mobility – but, “What a pain.” They couldn’t just switch my numbers – they had to create a whole new account. They couldn’t just copy my old account information over – they had to hand-enter all of my information into the system again. They couldn’t transfer over the services I had from my old account – they had to sign me up for all new services. They couldn’t get any information about my devices over the network – I had to give them things like IMEI numbers, etc. All of this over the phone (had to be between 7am and 7pm CT on a weekday) – I was on for two hours.
But I got them changed. It’s a little cathartic – feels like starting over, in a way. I get to choose who gets the new number to my personal cell (everyone else gets the work number) – so now I know that when the personal cell phone rings, it’s someone I want to talk to – at least for a little bit…
The new iPhone releases in a week – guess I’ll get another chance to interact with the customer care team, very soon…
